Shipping & Delivery Policy

This Shipping & Delivery Policy explains how SVB Sports processes, dispatches, ships and delivers orders within India and to selected international destinations.

This policy applies to eligible orders placed through www.svbsports.com.

Please read it together with our:

• Terms and Conditions;
• Returns, Refunds & Cancellation Policy;
• Privacy Policy; and
• any product-specific processing or delivery information displayed on the website.

Delivery availability, charges and estimated timelines may depend on:

• destination;
• product type;
• package weight and dimensions;
• stock availability;
• preparation or customisation requirements;
• courier serviceability; and
• customs or regulatory requirements.

Nothing in this policy excludes or limits any right that cannot lawfully be excluded under applicable consumer-protection law.

Eligible in-stock orders are normally processed within 1–2 business days after:

• payment confirmation;
• COD verification, where applicable;
• order acceptance;
• stock verification; and
• receipt of any information required to prepare the order.

Orders are not ordinarily processed on:

• Sundays;
• public holidays in India; or
• other announced closure days.

Processing may take longer during:

• festivals;
• promotional events;
• sale periods;
• unusually high order volumes;
• stock verification;
• fraud or payment review;
• severe weather or transport disruption; or
• circumstances outside our reasonable control.

Processing time is separate from the estimated delivery time.

Products requiring customisation or preparation may take additional time before dispatch.

These may include:

• cricket bat knocking;
• bat oiling;
• protective-sheet application;
• engraving;
• name or number printing;
• team customisation;
• made-to-order products;
• personalised clothing;
• special sourcing; and
• pre-order products.

Any estimated preparation period should be displayed on the product page, service page, checkout or order confirmation.

The delivery estimate begins after the product is ready for dispatch, unless expressly stated otherwise.

Domestic delivery within India

Estimated delivery is generally:

3–7 business days after dispatch

Some remote or less-serviceable locations may require additional time.

International delivery

Estimated delivery is generally:

7–21 business days after dispatch

International delivery may take longer because of:

• destination-country customs clearance;
• import inspections;
• local courier handover;
• remote-area delivery;
• public holidays;
• incomplete customs information; or
• other circumstances outside our reasonable control.

All delivery periods are estimates unless SVB Sports expressly guarantees a particular date in writing.

Available shipping methods and charges are normally calculated and displayed at checkout.

Shipping charges may depend on:

• destination;
• product weight;
• package dimensions;
• product category;
• delivery speed;
• remote-area serviceability;
• COD availability;
• insurance or handling requirements; and
• international carrier rates.

Additional charges may apply for:

• oversized products;
• heavy equipment;
• remote locations;
• multiple parcels;
• special handling; or
• re-dispatch after a failed delivery.

No additional shipping charge imposed by SVB Sports will ordinarily be added after order submission without informing the customer, except where the order or delivery details are subsequently changed.

Where free shipping is offered, it may be subject to:

• a minimum order value;
• selected products;
• eligible PIN codes;
• selected delivery methods;
• promotional conditions; or
• a limited offer period.

Unless expressly stated otherwise, free shipping:

• applies only to the original outbound shipment;
• may not cover COD charges;
• may not cover remote-area surcharges;
• does not cover customs duties or import taxes;
• may not apply to oversized products; and
• may not cover re-dispatch after a failed delivery.

If a return causes the retained order value to fall below the applicable free-shipping threshold, the original standard shipping charge may be deducted from the refund only where this was clearly disclosed before purchase and permitted by law.

After dispatch, we will normally provide available tracking information by:

• email;
• SMS;
• WhatsApp;
• customer account; or
• another available communication method.

Tracking information may take 24–48 hours after dispatch to appear or update in the courier system.

Temporary gaps in tracking do not necessarily mean that the parcel has stopped moving.

Customers should monitor:

• tracking updates;
• courier calls;
• SMS messages;
• email notifications; and
• delivery-attempt information.

Contact us if tracking shows no meaningful update for an unusually long period.

Cash on Delivery may be available for selected products and serviceable PIN codes within India.

COD eligibility may depend on:

• order value;
• product category;
• package size;
• destination;
• courier support;
• customer order history;
• successful verification; and
• fraud-prevention checks.

The COD option will appear at checkout only when available.

Additional COD charges may apply and will be displayed before order submission.

COD orders may require verification through:

• OTP;
• telephone call;
• email;
• WhatsApp; or
• another reasonable verification method.

We may delay processing, place the order on verification hold, or cancel a COD order where:

• verification is unsuccessful;
• the customer cannot be contacted;
• the telephone number is invalid;
• the delivery address is incomplete;
• the order appears suspicious;
• the product is not COD-eligible; or
• repeated previous COD orders were refused or unclaimed.

Repeated refusal or non-acceptance of COD orders may result in:

• restriction of COD access;
• cancellation of pending COD orders; or
• prepaid-only payment for future purchases.

Customers must provide complete and accurate delivery information, including:

• recipient name;
• house, building or street details;
• locality;
• city;
• state or province;
• postal or PIN code;
• country;
• active telephone number; and
• any necessary delivery instructions.

SVB Sports is not responsible for delay caused solely by incorrect or incomplete information supplied by the customer.

Contact us immediately if you notice an address error.

An address change cannot be guaranteed after:

• processing begins;
• the shipping label is created;
• the parcel is dispatched; or
• the courier restricts address modification.

Changing the delivery address may affect shipping charges and estimated delivery time.

The courier may contact the recipient before or during delivery.

The customer or recipient should:

• remain reachable on the provided telephone number;
• respond to reasonable courier communications;
• ensure access to the delivery location;
• provide lawful identification where required; and
• arrange for an authorised recipient if unavailable.

Depending on the courier, more than one delivery attempt may be made, but multiple attempts are not guaranteed.

If delivery fails, the parcel may:

• be held at a courier facility;
• be rescheduled;
• be returned to SVB Sports; or
• be handled according to the courier’s applicable process.

Delivery may be completed to:

• the named recipient;
• a family or household member;
• an employee;
• reception or security staff;
• an authorised person at the address; or
• another location expressly selected or approved by the customer.

Courier proof of delivery may include:

• signature;
• OTP confirmation;
• recipient name;
• photograph;
• GPS information;
• delivery scan; or
• another carrier record.

Customers should not share a delivery OTP until the parcel is physically available for handover and the courier identity has been reasonably verified.

Delivery to such a person at the confirmed address may be treated as completed delivery where supported by courier records, subject to applicable law.

An order may be dispatched in more than one parcel where:

• products are stored at different locations;
• some products require additional preparation;
• package-size restrictions apply;
• stock becomes available at different times; or
• separate shipping is operationally necessary.

Separate parcels may have:

• different tracking numbers;
• different dispatch dates; and
• different delivery dates.

Unless clearly stated otherwise, the customer will not ordinarily be charged an additional fee solely because SVB Sports chooses to split an accepted order.

Delivery may be delayed because of:

• courier network disruption;
• severe weather;
• natural disasters;
• public holidays;
• strikes;
• transport interruption;
• customs inspection;
• government restrictions;
• remote-area service limitations;
• unusually high order volumes;
• inaccurate customer information;
• customer unavailability;
• security incidents; or
• other events outside our reasonable control.

If an order is delayed beyond the estimated timeframe, contact us with the order and tracking number.

We will make reasonable efforts to:

• review the tracking information;
• contact the courier;
• request an investigation;
• provide an updated estimate; or
• offer an appropriate resolution where the shipment is confirmed lost or irretrievably undeliverable.

Contact us if:

• tracking has not updated for an unusually long period;
• the parcel remains undelivered beyond the expected period;
• the courier confirms that the parcel is lost; or
• delivery is otherwise unsuccessful.

Please provide:

• order number;
• tracking number;
• recipient name;
• delivery address; and
• any relevant courier communication.

We may need to complete a courier investigation before issuing a resolution.

Where a shipment is confirmed lost or irretrievably undeliverable, the available resolution may include:

• replacement;
• refund;
• customer-approved store credit; or
• another appropriate remedy.

Contact us promptly if your parcel:

• arrives visibly damaged;
• appears opened or tampered with;
• contains a damaged product;
• contains the wrong product;
• is missing an item; or
• is materially incomplete.

For courier-related damage, missing contents or incorrect delivery, please contact us preferably within 48 hours of delivery.

A later report may be more difficult to verify with the courier, but it will still be reviewed according to the available evidence and applicable law.

Please keep and provide, where relevant:

• outer packaging;
• shipping label;
• internal packaging;
• invoice;
• product tags;
• clear photographs;
• an unedited parcel-opening video, where reasonably available; and
• a description of the issue.

Do not dispose of the packaging or affected product until the claim has been reviewed.

If tracking shows “delivered” but you have not received the parcel:

1. Check with family members, employees, neighbours, reception or security staff.
2. Check any safe place or delivery location selected for the order.
3. Review courier messages and proof-of-delivery information.
4. Contact us promptly with your order number and tracking details.

We will request available delivery evidence and investigate with the courier.

A 48-hour report is helpful for investigation, but failure to report within exactly 48 hours will not automatically remove any right available under applicable law.

A parcel may be returned to SVB Sports where:

• the customer is unavailable;
• the address is incorrect or incomplete;
• delivery is refused;
• COD payment is not completed;
• courier communications are ignored;
• the parcel remains unclaimed;
• customs clearance is not completed; or
• applicable import charges are not paid.

In these circumstances:

• original shipping charges may not be refundable;
• return-to-origin charges may be deducted;
• COD charges may not be refundable;
• international return, customs or handling costs may be deducted; and
• re-dispatch may require advance payment of additional shipping charges.

Any deduction will be limited to lawful and reasonable costs connected with the failed delivery.

A refund will ordinarily be considered only after the returned parcel reaches SVB Sports and is inspected.

If an order is returned because of a customer-related delivery failure and the customer requests re-dispatch:

• the delivery address may need to be reconfirmed;
• outstanding shipping or return charges may need to be paid;
• COD may no longer be available;
• prepaid payment may be required; and
• a new estimated delivery period will apply.

Re-dispatch is subject to:

• product condition;
• stock status;
• courier serviceability; and
• payment of applicable charges.

International delivery is available only to destinations supported at checkout or otherwise approved by SVB Sports.

The customer or recipient is responsible for:

• confirming that the product can lawfully be imported;
• providing customs information or documents;
• responding to customs or courier requests;
• paying customs duties, VAT, import taxes, brokerage and clearance charges; and
• complying with destination-country rules.

Unless expressly stated otherwise, international shipping charges do not include destination-country import duties or taxes.

SVB Sports does not determine or control charges imposed by foreign customs authorities.

Customs clearance may delay delivery beyond the original estimate.

If an international parcel is refused, abandoned or returned because the recipient:

• does not complete customs clearance;
• does not provide requested information;
• refuses to pay import charges;
• cannot lawfully import the product; or
• refuses delivery,

then:

• original international shipping charges may not be refunded;
• return freight may be deducted;
• customs, brokerage or handling costs may be deducted;
• where the carrier or customs authority cannot reasonably return the parcel, it may be treated as abandoned or disposed of in accordance with applicable carrier, customs or local rules;
• any remaining refund may be considered only after the product is returned and inspected.

Customers should check applicable import requirements before ordering.

SVB Sports uses third-party courier, postal and logistics providers.

The available carrier may depend on:

• destination;
• serviceability;
• package weight or size;
• selected shipping method;
• product category;
• COD support; and
• operational availability.

We may select or change the carrier before dispatch where reasonably necessary.

Although third-party carriers operate their own networks, SVB Sports will make reasonable efforts to assist customers with genuine delivery issues connected with an accepted order.

We ship to destinations supported by our website and logistics partners.

Some products or destinations may be unavailable because of:

• courier restrictions;
• legal restrictions;
• customs requirements;
• product dimensions or weight;
• dangerous-goods rules;
• regional service limitations; or
• operational reasons.

Unless expressly supported, we may be unable to deliver to:

• P.O. Boxes;
• APO/FPO addresses;
• freight-forwarding addresses;
• restricted regions;
• embargoed destinations; or
• locations not serviceable by our carriers.

If a destination is unavailable at checkout, contact us before placing the order.

Where SVB Sports selects or arranges the delivery carrier, responsibility for loss of or damage to the parcel generally remains with SVB Sports until it is delivered to:

• the customer;
• a person identified by the customer;
• an authorised recipient at the delivery address; or
• another delivery location expressly selected or approved by the customer.

Responsibility may pass earlier where the customer independently appoints a carrier that was not offered or arranged by SVB Sports, subject to applicable law.

After confirmed delivery, the customer is responsible for keeping the parcel and products secure.

Nothing in this section limits rights relating to defective, damaged, incorrect, incomplete or non-conforming products.

Contact us promptly if you wish to:

• change the delivery address;
• change a telephone number;
• add delivery instructions;
• modify an order; or
• request cancellation.

A change or cancellation cannot be guaranteed after:

• order processing begins;
• customisation begins;
• a special-order product is sourced;
• a shipping label is generated; or
• the parcel is dispatched.

Once dispatched, the order will normally be handled under the Returns, Refunds & Cancellation Policy.

For shipping, tracking or delivery support, contact:

SVB Sports
Pallavpuram Phase 2
Meerut, Uttar Pradesh 250110
India

Email: svbsportsmrt@gmail.com
Telephone/WhatsApp: +91 82731 15829
Support hours: Monday–Saturday, 9:00 AM–6:00 PM IST

When contacting us, include:

• order number;
• tracking number, if available;
• recipient name;
• registered telephone number or email; and
• a brief description of the issue.