Frequently Asked Questions

Most confirmed orders are prepared and dispatched from Meerut within 1–2 business days.

Dispatch may take longer during public holidays, unusually high order volumes, product customisation, or circumstances beyond our control.

Orders within India are generally delivered within 3–7 business days after dispatch.

Actual delivery time may vary depending on the destination, pincode serviceability, courier network, weather conditions, and other operational factors.

Yes. Tracking details are shared by email, SMS, WhatsApp, or another available communication method after the order is dispatched.

Tracking information may take a few hours to become active on the courier’s website.

Yes. Delivery may occasionally be delayed because of courier issues, weather conditions, public holidays, remote-location serviceability, regional restrictions, or other circumstances beyond our control.

We will assist you with available tracking information if your shipment is delayed.

Orders can normally be modified or cancelled only before dispatch.

Once an order has been packed or handed over to the courier, cancellation or modification may not be possible.

Please contact us as soon as possible at orders@svbsports.com and include your order number and requested change.

If an ordered product becomes unavailable, we will contact you and offer an appropriate option, such as:

• A replacement product
• A revised dispatch timeline
• Removal of the unavailable item
• Cancellation and refund of the affected item

We will not substitute a product without informing you.

For online orders within India, available payment options may include:

• UPI
• Credit cards
• Debit cards
• Net banking
• Cash on Delivery at eligible pincodes

The payment methods available for your order will be displayed during checkout.

International payment arrangements are confirmed separately through WhatsApp or email.

Cash on Delivery may be available for eligible orders and selected locations within India.

Availability depends on the delivery pincode, order value, product type, and verification requirements.

A COD order may be confirmed by phone, WhatsApp, SMS, or email before dispatch.

Online payments are processed through authorised payment-service providers.

SVB Sports does not directly store your complete card details, UPI PIN, internet-banking password, or other confidential payment credentials.

Yes. An invoice is provided with the order or shared electronically using the contact details entered during checkout.

For business or institutional purchases, please provide the correct billing information before the order is dispatched.

Please wait a few minutes and check your email, messages, and order status.

If the order is still not confirmed, email orders@svbsports.com with:

• Your full name
• Payment amount
• Approximate payment time
• Transaction reference
• Screenshot of the payment confirmation, where available

We will check the transaction and assist you. Failed-payment reversals are handled according to the payment provider or bank’s processing timeline.

Please contact us within seven days of delivery if you receive an eligible defective, damaged, incorrect, or otherwise returnable product.

The product should be unused and kept in its original packaging with all supplied accessories, labels, and proof of purchase.

Eligibility for a return, replacement, or refund is assessed according to our Return and Refund Policy.

Contact us within 48 hours of delivery at orders@svbsports.com and provide:

• Your order number
• A clear description of the issue
• Photographs of the product
• Photographs of the packaging
• An unpacking video, where available

Please do not use the product after discovering the issue.

Once the information is reviewed, we will provide the appropriate resolution according to our Return and Refund Policy.

SVB Sports will generally cover reasonable return shipping costs when we confirm that the product supplied was damaged, defective, or incorrect.

For other approved return requests, the customer may be responsible for return shipping.

The applicable arrangement will be confirmed before the product is returned.

Approved refunds for prepaid orders are normally returned to the original payment method.

Approved refunds for Cash on Delivery orders may be processed through bank transfer, UPI, or another agreed method.

Refunds are generally initiated within 7–10 business days after the returned product is received, inspected, and approved. Your bank or payment provider may require additional time to reflect the amount.

Products that have been used, altered, damaged after delivery, or returned without their original packaging may not be eligible for return or replacement.

This restriction does not affect a valid claim relating to a manufacturing defect that could only reasonably be identified after initial inspection or permitted use.

SVB Sports is based in Meerut, Uttar Pradesh, India.

Meerut is one of India’s best-known centres for sports-goods manufacturing, including cricket equipment.

SVB Sports is based in Meerut, and our cricket-ball range reflects the city’s established sports-manufacturing tradition.

Product-specific construction, material, manufacturing, and origin information is provided on the relevant product page.

The right cricket ball depends on factors such as:

• Match or practice use
• Player level
• Playing surface
• Match duration
• Required durability
• Red or white ball preference
• Budget
• Quantity required

Please review the product description and specifications before ordering. You may also contact us for help selecting a suitable product.

We make reasonable efforts to display product colours and details accurately.

Minor differences may occur because of screen settings, lighting, leather texture, hand-finishing, production batches, or natural material variation.

Such small variations do not necessarily indicate a defect.

Pack sizes vary by product.

Available quantities, colours, variants, and pack options are displayed on the relevant product page. Please select the required option before adding the product to your cart.

Yes. Email support@svbsports.com with details such as the player level, intended use, required quantity, budget, preferred ball colour, and delivery location.

We will help you identify suitable available products based on your requirements.

Yes. We welcome bulk and wholesale enquiries from:

• Sports retailers
• Distributors
• Academies
• Schools and colleges
• Cricket clubs
• Tournament organisers
• Corporate and institutional buyers

Pricing depends on the product, quantity, packaging, customisation, delivery location, and current availability.

Visit our Wholesale page or email sales@svbsports.com with your requirements to request a quotation.

Yes. We accept enquiries from schools, colleges, academies, clubs, companies, organisations, and other institutions.

Depending on the order, we may assist with bulk quantities, formal quotations, billing details, product selection, scheduled supply, custom branding, and delivery coordination.

Email sales@svbsports.com with the required products, quantities, delivery location, and organisation details.

Private-label and custom-branding options may be available for eligible bulk orders.

Depending on the product and quantity, available options may include:

• Custom branding
• Logo printing
• Product marking
• Packaging customisation
• Buyer-specific presentation

Minimum order quantities, development charges, production timelines, and approval requirements may apply.

Send your requirements and branding details to sales@svbsports.com for evaluation.

Yes. We can evaluate custom product, branding, packaging, colour, quantity, or supply requirements.

Feasibility depends on the product, requested specifications, order quantity, production capability, and required timeline.

Custom work begins only after the specifications, price, payment terms, and production timeline are confirmed.

Sample availability depends on the product and customisation requirement.

Samples may be chargeable, and shipping costs may also apply. For custom-branded products, sample development charges may be required.

Email sales@svbsports.com with the product name, expected bulk quantity, destination, and customisation requirements.

International orders are not currently available through online checkout.

International customers can email sales@svbsports.com with:

• Required products
• Quantity
• Destination country and postal code
• Business or personal purchase details
• Custom-branding requirements, if any

We will review the enquiry and confirm product availability, product price, shipping charges, estimated delivery timeline, payment arrangement, and applicable order requirements.

An international order is accepted only after these details are confirmed.

International delivery timelines are provided individually after the destination, order size, courier or freight method, and customs requirements are reviewed.

Delivery time can vary significantly depending on the destination country and customs clearance.

Yes. We welcome enquiries from retailers, distributors, resellers, importers, and international buyers.

Product availability, minimum quantities, pricing, branding, documentation, payment, and shipping arrangements are confirmed individually.

Email sales@svbsports.com with your business details, required products, quantities, and destination country.

The buyer is responsible for complying with applicable laws and resale requirements in the destination market.

For confirmed export orders, we may assist with applicable commercial documentation and shipping coordination based on the order type and agreed terms.

The exact scope of support will be confirmed before the order is accepted.

Customers should independently confirm any licences, registrations, product requirements, or import documentation needed in the destination country.

Unless specifically agreed otherwise in writing, the customer or importer is responsible for:

• Customs duties
• Import taxes
• VAT or local sales taxes
• Customs-clearance charges
• Destination handling fees
• Other charges imposed by local authorities

These charges are not normally included in the product or shipping price quoted by SVB Sports.

You can contact SVB Sports through the following email addresses:

• info@svbsports.com — general and company enquiries
• orders@svbsports.com — orders, payments, tracking, cancellations, returns, and refunds
• sales@svbsports.com — wholesale, institutional, private-label, export, and international enquiries
• support@svbsports.com — product guidance, technical assistance, and after-sales support

You can also contact us by phone or WhatsApp using the details provided on our Contact page.

Please include your order number when contacting us about an existing order. We generally aim to respond within one business day, although responses may take longer on public holidays or during unusually busy periods.

To help us assist you efficiently, please provide the relevant information, such as:

• Your full name
• Order number, where applicable
• Registered phone number or email address
• Product name
• Description of the enquiry or issue
• Photographs or videos, where relevant
• Preferred resolution

For order-related issues, email orders@svbsports.com. For product or technical assistance, email support@svbsports.com.

Please never share your OTP, UPI PIN, card PIN, CVV, banking password, or complete card details with anyone.