Privacy Policy

SVB Sports respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how SVB Sports collects, uses, stores, shares and protects personal information when you:

• visit or use our website at www.svbsports.com;
• create an account;
• purchase or enquire about our products;
• contact our customer-support team;
• subscribe to marketing communications;
• participate in a promotion, survey or competition; or
• otherwise interact with us online or offline.

For the purposes of applicable data-protection laws, the organisation responsible for your personal information is:

SVB Sports
Pallavpuram Phase 2
Meerut, Uttar Pradesh 250110
India

Email: svbsportsmrt@gmail.com

In this policy, “SVB Sports”, “we”, “our” and “us” refer to the business identified above.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will ask for it separately.

The information we collect depends on how you interact with us.

Information you provide directly

We may collect:

• full name;
• email address;
• telephone or WhatsApp number;
• billing address;
• shipping address;
• account login details;
• products ordered, selected or saved;
• size, style and product preferences;
• order notes and customisation instructions;
• correspondence with customer support;
• product reviews and feedback;
• marketing preferences;
• tax or business information supplied for invoices;
• information submitted through forms, surveys or promotions; and
• any other information you voluntarily provide.

Order and transaction information

When you place an order, we may collect:

• order number;
• products purchased;
• quantities and prices;
• discounts or promotional codes;
• delivery method;
• payment status;
• refund, return or exchange information;
• shipping and tracking information; and
• records relating to suspected fraud or payment disputes.

Payment information

Payments may be processed by third-party payment providers.

Depending on the payment method, the payment provider may collect card, bank, UPI, wallet or other payment information directly. SVB Sports does not ordinarily store complete card numbers, card verification codes or online-banking credentials.

We may receive limited payment-related information, such as:

• payment status;
• transaction reference;
• payment method;
• card type and last digits, where provided;
• billing name; and
• fraud-screening results.

Information collected automatically

When you use our website, we and our authorised technology providers may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• language and regional settings;
• approximate location derived from an IP address;
• pages viewed;
• links clicked;
• referring website;
• date, time and duration of visits;
• shopping-cart activity;
• website errors and performance data;
• cookie identifiers; and
• advertising or analytics identifiers.

Information received from other sources

We may receive information from:

• payment processors;
• delivery and logistics partners;
• fraud-prevention providers;
• analytics and advertising platforms;
• social-media platforms;
• customer-support services;
• business partners; and
• publicly available sources, where permitted by law.

We collect personal information:

• directly from you when you place an order, create an account or contact us;
• automatically through cookies and similar technologies;
• from service providers involved in payment, delivery, analytics or customer support;
• when you interact with our advertisements or social-media pages; and
• from another person who places an order or submits an enquiry on your behalf.

When another person provides your information to us, they should have authority to do so and should make this Privacy Policy available to you.

We may use personal information to:

Process and deliver orders

• accept and confirm orders;
• process payments;
• prepare invoices;
• arrange shipping and delivery;
• provide tracking information;
• manage returns, exchanges, refunds and warranty requests; and
• contact you about an order.

Provide accounts and customer support

• create and administer customer accounts;
• respond to enquiries;
• investigate complaints;
• retain records of customer communications; and
• provide product or sizing assistance.

Operate and improve our website

• maintain website functionality;
• remember cart and account preferences;
• diagnose technical problems;
• measure website performance;
• understand how customers use our services;
• improve navigation and product presentation; and
• develop products, services and features.

Protect customers and our business

• verify transactions;
• prevent fraud and unauthorised activity;
• enforce our terms and policies;
• maintain website and account security;
• investigate misuse; and
• establish, exercise or defend legal claims.

Communicate with you

• send order confirmations;
• provide shipping and delivery updates;
• communicate about returns or refunds;
• send important service and policy notices; and
• respond to messages sent by email, telephone, WhatsApp or other supported channels.

Marketing and advertising

Where permitted by law, we may:

• send promotional messages;
• recommend products;
• measure advertising performance;
• create advertising audiences;
• show relevant advertisements on third-party platforms; and
• understand the effectiveness of campaigns.

You can opt out of direct marketing at any time.

Meet legal obligations

We may process information to:

• comply with tax, accounting and consumer-protection requirements;
• respond to lawful requests from authorities;
• maintain required business records; and
• fulfil other applicable legal obligations.

Depending on your location and the circumstances, we rely on one or more of the following grounds:

Performance of a contract

We process information where necessary to:

• accept and fulfil your order;
• deliver products;
• process a return, exchange or refund; or
• provide requested customer support.

Consent

We may rely on your consent for:

• optional marketing communications;
• non-essential cookies;
• personalised advertising; or
• another purpose clearly explained when consent is requested.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legitimate interests

Where permitted by applicable law, we may process information for legitimate business interests, including:

• preventing fraud;
• protecting our website;
• improving services;
• analysing business performance;
• maintaining customer records; and
• marketing similar products to existing customers where lawful.

We consider the effect of this processing on your privacy rights.

Legal obligations

We may process information to comply with tax, accounting, regulatory, court or law-enforcement requirements.

Other lawful grounds

Where applicable, we may rely on another ground recognised under the laws of your jurisdiction.

Our website may use cookies, pixels, tags, local storage and similar technologies.

Cookies are small files stored on your browser or device. They help websites operate, remember preferences, understand usage and support advertising.

Types of cookies we may use

Strictly necessary cookies

These are required for essential functions such as:

• shopping-cart operation;
• checkout;
• account login;
• website security; and
• fraud prevention.

Preference cookies

These remember choices such as:

• country;
• language;
• currency; and
• display preferences.

Analytics cookies

These help us understand:

• how visitors find our website;
• which pages are viewed;
• where errors occur; and
• how website performance can be improved.

Advertising cookies

With consent where required, these may be used to:

• measure advertising;
• limit repeated advertisements;
• build advertising audiences; and
• show advertisements that may be more relevant.

You can manage optional cookies through our cookie-preference tool, where available, or through your browser settings.

Blocking some cookies may affect website functionality.

Where permitted by law, we may send marketing communications about:

• new products;
• promotions;
• special offers;
• abandoned shopping carts;
• product availability; and
• SVB Sports news.

You can stop receiving marketing communications by:

• selecting the unsubscribe link in an email;
• using the opt-out instructions in a message;
• updating your communication preferences, where available; or
• contacting us.

Opting out of marketing will not prevent us from sending necessary transactional or service-related messages, such as order confirmations, security notices and delivery updates.

Advertising preferences on third-party platforms must generally be managed through the settings offered by those platforms.

We may share personal information only where reasonably necessary for the purposes described in this policy.

Service providers

These may include providers of:

• website hosting and ecommerce infrastructure;
• payment processing;
• fraud prevention;
• shipping and logistics;
• order management;
• customer support;
• email, SMS or WhatsApp communications;
• cloud storage;
• analytics;
• advertising;
• accounting;
• legal and professional advice; and
• information security.

These providers may process information on our behalf or for their own independently stated purposes.

Delivery partners

We share information such as your name, telephone number, delivery address and order details with courier and logistics partners to arrange and complete delivery.

Payment providers

Payment information is shared with the payment service selected at checkout to authorise and process transactions, manage refunds and prevent fraud.

Legal and regulatory disclosures

We may disclose information when we reasonably believe it is necessary to:

• comply with applicable law;
• respond to a court order or lawful government request;
• protect our rights, customers or property;
• investigate fraud or security incidents; or
• enforce our agreements.

Business changes

If SVB Sports is involved in a restructuring, sale, merger, investment, transfer of assets or similar transaction, relevant information may be disclosed to advisers and potential or actual transaction parties, subject to appropriate safeguards.

With your direction or consent

We may share information where you ask us to do so or give valid consent.

Sale of personal information

SVB Sports does not sell personal information in exchange for money.

Certain advertising activities may be treated as “sharing”, “targeted advertising” or a “sale” under the laws of some jurisdictions. Where these laws apply, we will provide the legally required choices.

Payments made through our website are handled through authorised payment providers.

Payment providers maintain their own privacy and security practices. You should review the privacy information presented by the applicable provider during checkout.

SVB Sports does not ask customers to send complete card information, PINs, passwords or one-time passwords by email, telephone, social media or WhatsApp.

Never share an OTP, card PIN or online-banking password with anyone claiming to represent SVB Sports.

SVB Sports is based in India. If you access our website from another country, your personal information may be transferred to, stored in or processed in India and in other countries where our service providers operate.

These countries may have data-protection laws that differ from those in your country.

Where required by applicable law, we use appropriate measures for international transfers. These may include:

• contractual data-protection commitments;
• approved standard contractual clauses;
• adequacy decisions;
• transfer-risk assessments;
• security safeguards; or
• another legally permitted transfer mechanism.

You may contact us for further information about safeguards relevant to your personal information.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• fulfil orders;
• provide customer support;
• maintain transaction and accounting records;
• comply with tax and legal requirements;
• resolve complaints and disputes;
• prevent fraud;
• enforce agreements; and
• establish, exercise or defend legal claims.

Retention periods vary according to:

• the type of information;
• the nature of our relationship with you;
• legal and accounting obligations;
• warranty or dispute periods;
• security considerations; and
• whether information is required for an ongoing claim or investigation.

When personal information is no longer required, we will delete, anonymise or securely isolate it, subject to applicable law and technical limitations.

We use reasonable administrative, technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

These measures may include access controls, encrypted transmission, account security, restricted administrative access, monitoring, backups and contractual requirements for service providers.

However, no website, internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential. Please contact us promptly if you believe your account or personal information has been compromised.

Depending on the laws applicable to you, you may have the right to:

• receive information about how your personal data is processed;
• request access to your personal data;
• request correction or updating of inaccurate information;
• request deletion or erasure;
• withdraw consent;
• object to certain processing;
• restrict certain processing;
• request data portability;
• opt out of direct marketing;
• opt out of certain targeted advertising;
• nominate another person to exercise rights in permitted circumstances;
• submit a grievance or complaint; and
• complain to an applicable data-protection authority.

These rights are not absolute. In some circumstances, we may lawfully decline or limit a request.

How to submit a request

Send your request to:

Email: svbsportsmrt@gmail.com
Subject: Privacy Request

Please include:

• your full name;
• the email address or telephone number associated with your account or order;
• the nature of your request; and
• sufficient information to help us locate the relevant records.

We may ask for reasonable information to verify your identity and protect your information from unauthorised disclosure.

We will respond within the period required by applicable law.

You will not be discriminated against for exercising a privacy right.

Complaints

Please contact us first so that we can investigate and attempt to resolve your concern.

Where applicable, you may also complain to the competent data-protection authority in your country or region.

Where India’s Digital Personal Data Protection framework applies, SVB Sports acts as a Data Fiduciary in relation to personal data processed for the purposes described in this policy.

You may have rights available under applicable Indian law, including rights concerning:

• access to information about processing;
• correction and erasure;
• grievance redressal; and
• nomination.

You are also expected to provide authentic information, avoid impersonating another person and avoid submitting false or frivolous grievances.

To raise a privacy grievance, contact:
Email: svbsportsmrt@gmail.com
Postal address: Pallavpuram Phase 2, Meerut, Uttar Pradesh 250110, India

We will handle grievances in accordance with applicable law.

Our website and products are intended for general audiences. However, purchases through our website must be made by a person legally capable of entering into a binding transaction or by a parent or legal guardian.

We do not knowingly use children’s personal information for behavioural advertising without the consent or authorisation required by applicable law.

If you believe a child has provided personal information to us without appropriate permission, please contact us. We will review the matter and take appropriate action.

Where the EU GDPR or UK GDPR applies, you may have rights including:

• access;
• rectification;
• erasure;
• restriction;
• objection;
• data portability;
• withdrawal of consent; and
• the right to lodge a complaint with a supervisory authority.

Where we rely on legitimate interests, you may request information about the relevant balancing considerations.

Where we rely on consent, you may withdraw it at any time.

Where processing is necessary for a contract, failing to provide required information may mean that we cannot accept or fulfil an order.

You may contact your local supervisory authority if you believe your information has been processed unlawfully.

Our website may contain links to websites, applications or services operated by other organisations.

We do not control and are not responsible for their content, security or privacy practices. Their handling of personal information is governed by their own privacy notices.

We encourage you to review the privacy information of a third-party service before providing personal information.

When you interact with SVB Sports through a social-media platform, the platform may collect and process information under its own privacy policy.

We may receive information relating to:

• comments;
• messages;
• reactions;
• account names;
• campaign interactions; and
• advertising performance.

Do not submit payment credentials, account passwords, OTPs or other highly sensitive information through public posts or comments.

We and our payment or fraud-prevention providers may use automated tools to evaluate transactions for possible fraud, misuse or security risks.

These tools may consider information such as:

• order value;
• payment results;
• device information;
• IP address;
• delivery details;
• transaction history; and
• unusual ordering patterns.

A transaction may be delayed, declined or referred for manual review where a significant risk is detected.

Where applicable law provides rights concerning solely automated decisions that produce legal or similarly significant effects, you may contact us to request further information or human review.

We may update this Privacy Policy from time to time to reflect changes in:

• our business;
• our website or services;
• the service providers we use;
• legal requirements; or
• our privacy practices.

The updated policy will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

We encourage you to review this page periodically.

For questions, privacy requests or complaints, contact:

SVB Sports
Pallavpuram Phase 2
Meerut, Uttar Pradesh 250110
India

Privacy email: svbsportsmrt@gmail.com
Customer-support email: svbsportsmrt@gmail.com
Telephone/WhatsApp: +918273115829
Support hours: Monday–Saturday, 9 AM - 6 PM IST

Please do not send passwords, OTPs or complete payment-card information by email or messaging services.